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INSTALLATION
Here at Chelmer Car Sound we strive for a professional attitude giving a quality service leading to complete customer satisfaction. We offer all our customers a one stop shop for all there in car technology requirements. We provide the highest quality products at the most competitive prices.
INSTALLATION PROCESS
Our engineers will travel to your location, at your home or work address.
Please note that any changes to location at short notice may hinder the time and date you have pre-booked.
Our engineers will conduct a number of pre-checks on your vehicle before the installation takes place.
Please have your phone/iPod or any other equipment necessary to demonstrate the product you have purchased ready for when the installation is complete so the engineers can show you how it works.
WHERE WE CAN’T INSTALL
The engineers will require for both doors to be fully opened whilst the installation takes place, we cannot install on busy main roads, off road parking is preferable.
If weather is really poor on the day of installation with a risk of water damage to the vehicle, we will hold until it becomes more suitable.
NCP Carparks are not suitable places to conduct your installation, not only can there be a shorage of space, they can be a dangerous working environment therefore we will not be able to perform the installation.
See Terms & Conditions
Installation Service Terms and Conditions
1. Delivery & Install
a. The vehicle, parts and mobile phone must be accessible and present at the agreed time of the install. Our engineers will wait for a minimum of 20 minutes if any of the aforementioned are not available after this time the job will be deemed as cancelled and subject to a cancellation charge. Please see section 5 for cancellation details.
b. A minimum of 5 working days notice is required prior to the install date; the ability to fulfil the requested date is dependant upon the availability of the engineer and parts.
c. The booking time advised has a window of 2 hours which is the arrival time for our engineer. Please allow additional time for the install to be completed
d. We do not quote times for installations as each one is unique, but as a guide you can expect a standard hands free car kit install to take up to 1.5 hours.
2. Equipment
a. The term ‘Damage Free Bracket’ relates to the mounting of a mobile phone holder to the dashboard of a vehicle. It does not mean a completely damage free installation. When a separate loudspeaker is fitted to a vehicle, small drill holes are made to secure the bracket to a panel, usually out of sight, in the passenger foot well. Every effort is made to make the holes as inconspicuous as possible.
b. ‘Audio Muting Leads’ cannot be fitted to vehicles with amplified stereo systems. This is because the audio does not operate through ALL of the speakers; it causes echo, interference and feedback. In these instances the external loudspeaker supplied with the hands-free car kit will be fitted. If you are unsure as to whether your system is amplified, please refer to the owners’ handbook.
3. Location
a. In the event of poor wet weather conditions, our technician will require a covered area to work under. This is to protect the upholstery and electrics of your vehicle, and the components we are installing or repairing from rain water damage. This area should be spacious enough to allow both front doors of the vehicle to be fully opened without any obstruction.
b. Our technician’s are not insured to work in National Car Parks (NCP), and it is not our responsibility to pay for any other type of metered parking. For Health & Safety reasons and for the protection of your vehicle, work cannot be carried out on busy main roads and dual carriageways. Please contact Gemini Tech if you are unsure of these conditions or need to make alternative arrangements.
4. Pre & Post Checks
a. An important part of the process is that our technician checks your vehicle’s electrics and discusses the specifics of the work to be carried out prior to its commencement. Once completed, a signature will be required to agree the work has been carried out to your satisfaction and the vehicle has been left in the same condition. If you are not available, could you please nominate someone to act on your behalf as failure to do so may invalidate the warranty and any further claims.
b. If the work to be carried out relates to a hands-free car kit, then your mobile phone must be made available at the start of the job. This ensures that the car kit supplied is the correct one for the handset and allows our technician to perform a thorough performance and functionality test. Without the handset we cannot guarantee the kit will be fully operational when you come to use it and cannot be held responsible for a subsequent call out.
5. Pricing
a. If prices are quoted on this Order Confirmation, they may be subject to change if any additional parts or labour are required.
6. Cancellation
a. Please be advised that a cancellation fee of £40.00 will be charged if access to the vehicle is not possible for reasons beyond our control, less than 24 hours notice is received by Chelmer Car Sound to change the appointment date and/or time, cover is not available in poor weather conditions, or any of the relevant points above have not been adhered to.
b. Please note our hours of business are 9.00-17.00 Monday to Friday, excluding bank holidays, please note that cancellations must be communicated during business hours.
7. Warranties
a. Parts are covered by a 12 month manufacturers warranty, this does not include, misuse, wear and tear, modification (unless carried out by a Chelmer Car Sound engineer), and unintentional user damage.
b. At the time of install should any of the information about the vehicle differ from that on the order confirmation and consequently prevents the install to be completed, this may result in additional service call costs.
